CANCELLATION & REFUND POLICY

VFLKART believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • To start a return, you can contact us at support@vflkart.com. Please note that returns will need to be sent to the following address: 36 SF, JAIPURIA ENCLAVE KAUSHAMBI GHAZIABAD UTTAR PRADESH 201010
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • You can always contact us for any return question at support@vflkart.com
  • VFLKART does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
  • In case of any Refunds approved by the AV CARES SOLUTIONS, it’ll take 7-10 days for the refund to be processed to the end customer.